Hosted
Billing
An admin upgrades the team's plan, changes the card, sees invoices and cancels from the Team page.
Billing is on the Team page, under Billing, for admins. The section shows the team's plan, the seats used, and the background reading used this month.
Upgrading
Choose Upgrade to Team or Upgrade to Business, and pay on Stripe's checkout page. The new plan starts at once. Moving from Team to Business also starts at once, and Stripe charges only the difference for the rest of the month.
Card, invoices and cancelling
Choose Manage billing to open Stripe's billing page for your team. There you can:
Change the card.
See and download every invoice.
Switch between Team and Business.
Cancel the plan.
Cancelling
The plan lasts until the end of the month you paid for. The team then moves to Free.
Nothing is deleted, and no one is removed. Decisions, numbers and people all stay. If the team is bigger than Free allows, everyone keeps access, but no new invitations go out until people are removed or you upgrade.
Background reading follows the plan. On a smaller plan, reading that doesn't fit this month waits for next month.
A failed payment
When a payment doesn't go through, admins see "Your last payment didn't go through", and the plan stays while Stripe tries the card again for about two weeks. If every try fails, the plan is cancelled, and the team moves to Free.
Reading limits
When the team uses the month's background reading, reading pauses until the next month or an upgrade.