# Work with us When what matters lives in people's heads, scattered repos and company lore, and no picture of the work exists yet, we draw it together first: interviews, workflow maps, and the intent and goals of each change, written before anything is built or shipped. ## Six steps from a first map to a proven change. Step 1 of 6 ## We draft a first map before we meet Give us your domain, or describe the business. From your public pages and what we know of your industry, we draft a first map of how your work runs, with the problems a business like yours likely has. Acme / First map Your domainacme.com Drafted from 38 public pages and industry sources - Trial to paidLikely: trials stall at the card step - Support ticket, intake to resolutionLikely: after-hours tickets wait until morning - Release, merge to productionLikely: preview environments cost more than they save Step 2 of 6 ## Your teams fill in the real picture with us, in days Documents come in, systems connect, and interview links go out. We draft; your team corrects and adds. Every answer grows the map, and questions keep going out until it has no gaps. Acme / Interviews Gaps in the map3 of 11 left - Ana RuizProductAnswered 6 questions - Sam OkaforSupportAnswering now - Dev PatelEngineeringInvited - Lena MoreauSupport leadInvited Step 3 of 6 ## We model each workflow, step by step The current state of the work: time, cost and owner on every step, and where the work sticks. Roles roll up across workflows, and the map stays current as the work changes. Acme / Support ticket, intake to resolution 1. 1Ticket arrivesAutomaticnone 2. 2Read and sortSupport6 min 3. 3Check the accountSupport, where the work sticks9 min 4. 4AnswerSupport7 min 5. 5Close and logSupport3 min 25 minutes of hands-on work a ticket, about $16, 1,700 tickets a month Step 4 of 6 ## We propose changes, each with an expected gain Options range from helping a person with a task to re-forming the work, each with a projected gain and the conditions it needs. You write down what good looks like and take a baseline before anything ships. Acme / Changes to first-contact resolution Help a personAgents see the account history before they answerExpected: 2 to 4 pointsNeeds: read access to billingTake work off peopleRecommendedSorting and the account check run without an agentExpected: 5 to 9 pointsNeeds: a rule for edge casesRe-form the workSimple tickets are answered before anyone opens themExpected: 8 to 12 pointsNeeds: a new owner for answersStep 5 of 6 ## We plan how each role changes Most projects stall here: the workflow ships, and nothing around it changes. We draw each role's job before and after: what leaves, what arrives, and the skills the role needs now, so the hours a change saves are put somewhere on purpose. Acme / Support agent, a 40-hour week Before - Sorting and checking accounts, 15 h - Answering tickets, 18 h - Complex cases, 5 h - Logging, 2 h After - Answering tickets, 14 h - Complex cases, 18 h - Reviewing edge cases, 6 h - Logging, 2 h 19 hours a week freed: 13 go to complex cases, and 6 to reviewing edge cases Step 6 of 6 ## We check each change against the real number Each expectation, written first, is checked against the real number when the results come in, and each result sharpens the map for the next change. Then we connect ZeroWidth, so every result from then on is kept and checked. Acme / Take sorting and the account check off people Written before the changeFirst-contact resolution goes from 62% to at least 68% within six weeks.After six weeks: 71%Worked ## How mapping is priced Mapping is an engagement, quoted per round. If your team already works in AI tools and the picture is clear, you can connect ZeroWidth yourself instead, on a plan priced by team size. [Connect ZeroWidth yourself](https://zerowidth.ai/pricing) ## Talk to us about mapping your business. [Talk to us](mailto:contact@zerowidth.ai?subject=Working%20with%20ZeroWidth) or write to contact@zerowidth.ai